1. Introduction
Tinker Click ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit a form, or receive SMS/text messages from us.
By using our website or providing your personal information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following personal information when you submit a form on our website or interact with our services:
- Full Name — to identify you and personalize communication
- Phone Number — to send SMS/text messages including appointment confirmations, follow-ups, and review requests
- Email Address — to send service-related correspondence and review request emails
- Message/Service Details — to understand your needs and provide accurate quotes
We do not collect sensitive personal information such as Social Security numbers, payment card details, or government-issued identification through our website.
3. How We Use Your Information
Your personal information is used solely for the following purposes:
- Responding to your quote requests and service inquiries
- Sending automated SMS/text messages related to your service (confirmations, reminders, follow-ups)
- Sending Google Review requests after completed service
- Sending missed-call text-back notifications
- Contacting you via email for service-related correspondence
- Improving our services and customer experience
4. Information Sharing & Disclosure
We do NOT sell, rent, trade, or share your personal information with third parties for marketing purposes.
Your information may only be shared in the following limited circumstances:
- Service Providers: We use trusted third-party platforms (such as Twilio for SMS delivery and Google Sheets for record-keeping) to facilitate our services. These providers are contractually obligated to protect your data and use it only for the services we direct.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. SMS/Text Messaging Privacy
When you provide your phone number and consent to receive text messages:
- Your phone number is stored securely and used exclusively for the messaging purposes described in our Terms & Conditions
- We do not share your phone number with any third party for their own marketing purposes
- Message and data rates may apply — contact your wireless carrier for details
- You can opt out at any time by replying STOP to any message
- For help, reply HELP or contact us directly
6. Data Storage & Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (HTTPS/SSL)
- Secure server infrastructure
- Access controls limiting who can view your information
- Regular security audits and monitoring
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Lead and contact data is typically retained for up to 24 months after your last interaction with us.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that we correct inaccurate or incomplete information
- Deletion: You may request that we delete your personal information, subject to legal obligations
- Opt-Out: You may opt out of SMS messaging at any time by replying STOP
To exercise any of these rights, contact us using the information below.
9. Cookies & Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience. These may include:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our site
You can control cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites (such as Google Reviews). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us: